Unit management

Units refer to communication units, such as TX-GO, DAF, and MUNIC that are installed on commercial assets, such as truck, trailer, and van. These devices transmit diagnostic data to the back-office team for remote monitoring and tracking.

Units refer to communication units, such as EVO Pulse/Cast that are installed on commercial assets, such as truck, trailer, and van. These devices transmit diagnostic data to the back-office team for remote monitoring and tracking.

In the Admin module > click Units . The Units page is displayed.

Available cards

Card	Description
Unit health overview	View the overall health status of your units, including key performance indicators, alerts, and system diagnostics for real-time unit health monitoring.
Manage units	View the unit status, paired asset, subscription details, among others.
Service partners	View and manage external service partner organizations authorized to access your units. Use this card to manage service partner organizations responsible for support and maintenance services. NOTE: The Service Partners card will be displayed to the fleet customer organization only if the Service partner feature is added to the package in Salesforce. This card will not be available for the service partner organization.

Unit health overview #

Monitoring the unit health overview metrics are vital to ensure enhanced safety, reliability, and optimal performance of the vehicle. The objectives of tracking unit health are to ensure preventive maintenance, performance monitoring, and timely diagnostics to pre-empt potential defects and technical issues that might lead to downtime and repair costs.

On the Units page, click the Unit health overview card. The Unit health overview page for the SCALAR EVO Pulse / Cast (B10/B20) unit is displayed.

NOTE:

When you click the info icon next to the column name, the legend displays the possible scenarios for status, communication, positioning, tachograph, and CAN (Controller Area Network). This is the representative image of the legend for status.

Available columns

Column name	Description	Illustration
Status	Unit status: whether online, offline for less than two hours, or offline for more than two hours TIP: Hover over the status to view the tooltip.
Unit	The IMEI number of the telematics unit, which is displayed on the device label Click the link to view details of the hardware version of the unit in a side pane, such as IMSI, firmware version, and bootloader
Paired asset	Asset that is paired with the selected unit Click the link to view details of the paired asset, such as the license plate and the code NOTE: After the unit is installed on an asset, it is paired with the asset. The paired asset code is displayed below the link. Code is a type of an asset identifier.
Battery	Battery level: whether charging, fully charged, or not available TIP: Hover over the battery icon to view the a tooltip.
Positioning	GPS connectivity status: whether poor, good, or no coverage TIP: Hover over the battery icon to view the a tooltip. No coverage indicates that there are no satellite connections available.
TBS	Click the TBS status to view more details on the side pane NOTE: The TBS model of the vehicle is displayed below the link.	The metrics related to TBS monitoring is displayed.
TPMS	The TPMS status will display the TPMS data source: TBS, RF, or not available	Not applicable

Unit health overview for SCALAR EVO Guard (K10) #

Click the unit type list on the top right side of the Unit health overview page, and then select SCALAR EVO Guard (K10).

Available columns

NOTE:

For more information about column description for common columns, refer to the earlier section. For columns specific to this unit type, refer to this table.

Column	Description	Illustration
Communication	Status of communication (signal strength) with the unit Click the link to view details, such as the last status received, signal quality, and provider NOTE: The service provider name is displayed below the link.
TPMS	The TPMS status will display the TPMS data source: TBS or not available	Not applicable
Reefer	Reefer connection status
LIN bus (LIN: Local Interconnect Network)	Status of the LIN sensors: whether connected or not

Unit health overview for SCALAR EVO Pulse (E10) #

Click the unit type on the right side of the Unit health overview page, and then click SCALAR EVO Pulse (E10).

NOTE:

For more information about column description for common columns, refer to the earlier sections.
Battery capability is available for the SCALAR EVO Pulse / Cast (B10/B20) unit type. However, it is unavailable for the SCALAR EVO Pulse (E10) unit type.

Unit health overview for SCALAR EVO Flow (T20) #

Click the unit type on the right side of the Unit health overview page, and then click SCALAR EVO Flow (T20).

NOTE:

For more information about column description for common columns, refer to the earlier sections. For columns specific to this unit type, refer to this table.

Column	Description	Illustration
Unit	The IMEI number of the telematics unit, which is displayed on the device label Click the Unit link to view details in a side panel For SCALAR Edge application type, details such as IMSI, bundle version, and application type are displayed For SKY app application type, details such as last status received, IMSI, app version, bootloader version, OS type, RUROM version, and application type are displayed NOTE: The application type: SCALAR Edge or SKY App helps Service Desk identify the ingestion type used by the device.	Unit details for SCALAR Edge Unit details for SKY app
Paired asset	Asset that is paired with the selected unit Click the link to view details of the paired asset, such as the license plate, the code, and asset battery voltage NOTE: Code is a type of an asset identifier. Asset battery voltage indicates the voltage supplied by the vehicle battery.
Tachograph	Tachograph status: whether connected, not connected, or not applicable Click the link to view details, such as the last status received, connection type (CAN or Serial), digital tacho connection, status details, and mass memory download
CAN	CAN status: whether active, inactive, or not applicable Click the link to view details, such as last status received or status details
Contact (ignition)	Contact (ignition) status: whether On or Off	Not applicable

Filter units based on status

You can filter units based on the status.

On the Unit health overview page, click Status, and then select the checkbox next to the required conditions. The records are filtered.

Filter units based on application type for EVO Flow devices

You can filter records based on the application type for SCALAR EVO Flow devices.

On the Unit health overview page, click Application type, and then select the checkbox next to the required conditions. The records are filtered.

Unit health export #

Support engineers, fleet operators, customer care agents, and field technicians refer to unit health data to monitor communication status, analyze unit health performance, and diagnose performance issues if any. These users are often required to create reports and share insights with external stakeholders.

The CSV export feature for Unit health data enables you to download all visible health parameters for offline analysis, reporting, sharing, and archiving.

You can export unit health records as a CSV file from the Unit health overview page. The records are filtered according to the current filter settings applied.

On the Units page, click the Unit health overview card.

The Unit health overview page is displayed.

TIP:

Apply filters as required before exporting the records.

Click Export. An acknowledgment message is displayed confirming that the report is downloaded. The CSV file is downloaded to the Downloads folder on your computer.

NOTE:

Each CSV export supports up to 10,000 records per unit type.

Restart unit #

An online unit can be restarted if the device goes offline or is idle and a reboot is required for the device to resume communicating. You can also restart the unit if the messages from the device is not being transmitted to the SCALAR app.

NOTE:

You can restart the following units only if they are online:
- SCALAR EVO Pulse/Cast (B10/B20)
- SCALAR EVO Pulse (E10)
- SCALAR EVO Flow (T20) for SCALAR Edge application type

You can restart the following units only if they are offline and the sim details are available:

SCALAR EVO Guard (K10)
SCALAR EVO Flow (T20) for SKY app application type

On the Unit health overview page, select the online unit row, and click Restart unit. A confirmation dialog is displayed.
Click Restart. The unit is restarted and the status is shown as online on the Unit health overview page.

Manage units #

You can track unit information such as subscription start and end dates, linked asset, and status from the Units page.

In the Admin module > click Units . The Units page is displayed.
On the Units page > click the Manage units card. The Units page is displayed.

NOTE:

Click sort in the column headers to sort records in ascending or descending order.

Available columns

Column	Description
Serial number	IMEI number of the telematics unit, which can be found on the device label
Unit type	Type of unit with respect to the specific IMEI number that is integrated with the asset, such as TX-GO2 Light, TX-TRAILERPULSE, and TX-GO
Purchase date	Date when a unit was purchased, linked to the customer account, and assigned to a customer NOTE: At the time of purchase, a unit is not linked to an asset.
Subscription start date	Date when the unit was activated and started transmitting data. NOTE: Subscription start date can be the same date when the unit is linked or paired to an asset. Billing for the unit commences from the subscription start date. Monthly invoices are generated based on the subscription start date.
Subscription end date	Last date of the subscription plan
Paired asset	Asset that is linked to the selected unit. After the unit is installed on an asset, it is linked with the asset
Status	Refers to the unit status type: New: The unit is assigned and mapped to the customer account but is yet to be installed on the asset Paired: The unit is linked (installed) with an asset Expired: The subscription term of the unit is over Not paired: The unit is not linked (installed) with an asset; it was paired earlier but later, unpaired

Customize Column View #

On the Units page > click Columns. All the columns described in the previous section are listed.
To show or hide columns, in the Column display list, select or clear the checkboxes. The unit list information view is rendered based on the selected columns.

Unit details #

Click a unit from the list to display a more detailed view. For SCALAR EVO Flow (T20) sim, an additional health status section is available.

Column/Section	Description
Status	Refers to the unit status type: New: The unit is assigned and mapped to the customer account but is yet to be installed on the asset Paired: The unit is linked (installed) with an asset Not paired: The unit is not linked (installed) with an asset; it was paired earlier but later, unpaired Expired: The subscription term of the unit is over
Paired asset
Asset name	Details about the asset that is paired with this unit.
Subscription and warranty details	Health status (Only for SCALAR EVO Flow (T20) sim) `Communication: Connected / Not connected If connected, the last connection timestamp is displayed.` Contact: ON / OFF The health section will only show the real-time health statuses in case the contact is ON. GPS: Available / Not available If available, the last GPS connection timestamp is displayed. Digital tacho connection: Available / Not available Mass memory download: Available / Not available If available, the last RDD connection timestamp is displayed. CAN bus connection: ON / OF The CAN bus connection must be ON to receive tacho-related messages. NOTE: The displayed data will auto-refresh every minute. Click Refresh in the upper right corner to manually refresh the data.
Purchase date	Date when a unit was purchased, linked to the customer account, and assigned to a customer NOTE: At the time of purchase, a unit is not linked to an asset.
Subscription start date	Date when the unit was activated and started transmitting data NOTE: Subscription start date can be the same date when the unit is linked or paired to an asset. Billing for the unit commences from the subscription start date. Monthly invoices are generated based on the subscription start date.
Subscription period	Subscription period from start date to end date
Warranty until	Expiration date of the unit’s warranty

Filter Units #

On the Units page, you can filter units to narrow search results based on status and unit type by using the Filters option.

In the Admin module > click Units . The Units page is displayed.
On the Units page > click the Manage units card. The Units page is displayed.
To open the filter pane, click Filters.
In the Status section, select the required option.
In the Unit type section, select the required checkboxes. The user records that fulfil the criteria are listed.

NOTE:

To close the Filter pane, click Close .
To clear the applied filter criteria, click Reset all.
The numeric value displayed on the Filters button is a counter that indicates the number of filter criteria applied. For example, in this scenario, there are three criteria applied.

Search a Unit #

You can search a unit on the Units page by using the Search feature.

In the Admin module > click Units . The Units page is displayed.
In the Search box, enter the serial number or the linked asset name. The records matching the search criteria are displayed.

NOTE:

Enter at least three characters to initiate a search operation.

Service partners #

A Service Partner is an external organization authorized to access, install, manage, and service units of fleet customer organizations. Service partners are generally third-party providers responsible for delivering technical support, maintenance, and other services related to the communication unit.

NOTE:

Unit ownership can be transferred from the Asset or Workshop modules after a trust relationship is established between the fleet customer organization and the service partner organzation. For more information, see Transfer of units through Workshop and Asset management.

Add service partner #

In the Admin module > click Units . The Units page is displayed.
On the Units page > click the Service partners card. The Service partners page is displayed.
Click Add service partner. The Add service partner page is displayed.
In the Service partner organization section, click Service partners. A list of available service partners is displayed.
Click the + icon next to the required service partner organization to be added. Alternatively, in the Search box, enter the name of the required service partner organization, and then press enter.

NOTE:

You can add up to 10 service partner organizations at a time. The selected service partner organization is listed in the organizations added list.

To remove a service partner organization, under the organization added list, click the — icon.
To remove all the service partner organizations, click Remove all.

Click Save. You are redirected to the Add service partner page.
In the Time period section, from the Time period list, select the duration for which you want to share the unit details with the service partner. The following options are available: Indefinite, one year, and two years.
Click Save to register the service partner. A Consent dialog is displayed.
To authorize the service partner to access the units in the Workshop app for technical support, select the checkbox.
Click Yes to confirm consent. An acknowledgment message is displayed confirming that the service partner organization is added.

Edit Time period #

On the Service partners page, select the required service partner. The service partner details page is displayed.
In the Valid till section, click Edit (). The Edit validity dialog is displayed.
From the Time period list, select the required duration, and then click Save. An acknowledgment message is displayed confirming that the validity period is updated.

Remove a Service partner #

On the Service partners page, select the required service partner. The service partner details page is displayed.
Click Remove. The Remove service partner dialog is displayed.
To confirm the action, click Remove. An acknowledgment message is displayed confirming that the service partner is removed.

NOTE:

Events related to addition or removal of a service partner are reflected in the audit logs.

Filter Service partners based on validity

You can filter service partners based on the validity of the trust agreement.

On the Service partners page, click Validity, and then select the checkbox next to the required conditions. The records are filtered.

Manage point of contact #

A fleet customer organization can provide contact information for up to five contacts, who will be able to receive installation reports and other updates from the service partners.

NOTE:

If no contact is provided, the account owner is the point of contact for correspondence between the fleet customer organization and the service provider.

Add Service Partner #

On the Service partners page, click Manage point of contact.

The Point of contact page is displayed.
From the Select contact name list, select the required point of contact. The contact names are added to the Point of contact added section.

NOTE:

The details of the contact person, such as, name, email ID, and the role are displayed in the list.
A maximum of five contacts can be added. To add a new contact, you must remove an existing contact.
To search for contact from the list, enter at least the first three characters of the contact person’s name or email address in the Enter name or email box.

Click Save. An acknowledgment message is displayed confirming that the contact list is updated.

NOTE:

To delete a contact, on the Point of contact page, next to the contact details, click .

Select Region and Language

User Documentation

Hardware Installation Guides

Unit health overview #

Unit health overview for SCALAR EVO Guard (K10) #

Unit health overview for SCALAR EVO Pulse (E10) #