Manage child organizations

Resellers and partners sell SCALAR products directly to fleet companies. Using this module, resellers can onboard these customers as child organizations into SCALAR without involving ZF CBO (Customer Back Office) teams. Child organizations can also onboard sub-organizations through framework agreements from data sharing (see Data sharing.

Each child organization must be linked to a billing entity of the parent organization. SCALAR only conducts business with the resellers, not their customers. The reseller pays on behalf of their customer (all billing goes to the parent), while resellers may charge their child customers independently.

Parent organizations can manage multiple billing entities, often tied to regional or regulatory requirements (e.g., VAT/TAN). When onboarding a new customer, the reseller selects the appropriate billing entity based on region or business needs. The parent–child hierarchy is also visible for relationships in the context of data sharing.

SCALAR has no direct interaction with child organizations; the parent organization acts fully on their behalf.

Any updates in the parent-child relationship (link/unlink) can be tracked in Audit logs.

View child organizations #

From the Customer portal, you can view the details of child organizations in the Child organizations page. Details of the organizations that have onboarded customers using data sharing are displayed as well.

In the Customer Portal module > click Child organizations . The Child organizations page is displayed.

Available columns #

Customize column view #

You can hide or show columns on the Child organizations page.

On the Child organizations page > click Columns. To show or hide columns, from the Column display list, select or clear the checkboxes. The view is rendered based on the selected columns.

Organization details #

Click a row in the overview page to display the organization details.

View sub-organizations #

Child organizations can also have a number of sub-organizations which they share data with through framework agreements. Available sub-organizations are displayed in the Child organizations overview page in the column Sub-organizations or in the Organization details page.

Edit billing entity #

To change the billing entity of an organization, click Billing entity in the Organization details page.

Update the billing entity and click Save.

Add child organization #

1. In the Customer Portal module > click Child organizations . The Child organizations page is displayed.
2. In the upper-right corner, click Add child organization. The Add child organization page is displayed.
3. Enter the values in the following fields:

Section	Field	Description
Organization name	Organization name
Account owner details	First name
	Last name
	Email address
	Invitation language	Language of the invitation email
Billing entity	Billing entity	The legal entity responsible (parent organization) for billing and payments. Billing entities are created by the ZF CBO team.

4. Click Save. The new child organization is added to the overview page.

Search child organization #

You can search for a child organization on the Child organizations page using the Search feature.

In the Search box, enter the key words. Organization names matching the search criteria are listed.