Notifications

When signed in, you can view and configure notifications for alarms and messages on the Notifications pane in the upper right corner in the header, irrespective of the module you are currently in.

Users can set preferences from the Notification settings page to subscribe and configure only alarms that are of relevance and specify levels are shown in the alarm center and in the track and trace module. A user might be required to address specific alarms based on their role. For example, the event of an alarm being generated because of over-speeding will be of more relevance to an Eco Coach than a dispatcher.

Therefore, a user can configure settings based on their preferences in terms of subscribing (or unsubscribing) to alarm and geofence rules, defining the alarm level, and to activate or deactivate notifications and emails for each rule.

This allows for a focused approach and ensures that alarms that are critical are addressed on high priority. The following sections describe how a user can configure preferences for triggering notifications.

 Alarm notifications: View notifications for untreated alarms

Message notifications: View notifications for unread messages

View notifications #

You can view recent notifications on the Notifications pane in the upper-right corner in the header. From the Notifications pane, click to view recent notifications in the list.

Only untreated notifications are displayed on the Notifications pane. All alarms can be viewed in the Alarms module.

After you click an alarm in the Notifications pane, you are directed to the Alarms page. Details of the selected alarm are displayed on the Alarms page.  

Types of Alarm Notifications #

Administrators can configure alarms related to safety, driver behavior, digital signal, fuel, among others. Users can receive notifications for these events. See Configure alarm rules for more information on adding an alarm rule.

View message notifications #

On the SCALAR platform, you can view recent unread messages on the Notifications pane in the upper-right corner in the header.

From the Notifications pane, click Messages . The recent message notifications are displayed in the list.

NOTE:

Only unread messages are displayed on the Messaging pane. All messages can be viewed in the Messaging module.

Configure notification settings #

You can modify the notification settings based on your preferences.

Browser notifications #

You can turn on browser notifications to allow SCALAR to send live notifications to your default browser. On the Notifications pane, click Settings . The Notification settings page is displayed.

1. When accessing the Notification settings page for the first time, the following message is displayed at the top:
   
   
2. Click Turn on to allow browser notifications. A message will appear in your browser’s address bar:
   
   
3. Click Allow to proceed. You will now receive notifications in your browser in case of new events.
   
   
NOTE:
• If notifications are blocked in the browser settings, but enabled in the SCALAR notification settings, the user will still receive “in-app notifications” (inside the browser window) when the browser window is active.
• If notifications are enabled in the browser settings and enabled in the SCALAR notification settings, the user will receive notifications even when the browser window is inactive or minimized.

More information on browser notification settings can be found on the respective support sites, depending on your browser:

• Chrome: Use notifications
• Edge: Manage website notifications in Microsoft Edge
• Firefox: Web Push notifications in Firefox
• Safari: Customise website notifications in Safari on Mac

Configure alarm notifications #

You can define for which alarm levels you want to receive notifications or an email.

1. From the header, click your initials to go to account settings, and then click Manage your account.
   
   
   The Welcome page is displayed.
   
   
   
2. In the Preferences section, click Notification settings. The Notification settings page is displayed.





TIP:

Alternatively, on the Notifications pane, click Settings . The Notification settings page is displayed.

3. To configure settings for alarm notifications, in the Alarms section, click Edit. The Alarms page is displayed.
   
   On the Alarms page, you can turn your alarms ON or OFF, which will be displayed in the Alarm center, select the severity level, and specify which notification type you would like to receive.

In this example, the first alarm rule is active and has alarm level set as Critical. You will receive a notification when alarm is triggered and displayed in the alarms center. However, emails will not be sent for such events.




4. For the required alarm rule, do the following settings based on your preferences:
   • From the Active column, use the toggle switch to activate or deactivate an alarm rule. This image shows a deactivated alarm rule.
     
     
     
   • From the Alarm level column, select the required alarm level: whether an event triggered by the alarm rule must be set as Information, Warning, or Critical.
   • To receive alarm notifications, turn on the toggle switch in the Notification column. To stop receiving notifications, turn it off.
   • To receive email notifications for an event triggered by the alarm rule, turn on the toggle switch in the Email column. To stop receiving emails, turn it off.
   NOTE:

   After you unsubscribe (deactivate the alarm rule), the alarms for such events, which include historical events notified prior to changing the settings, will not be displayed (hidden) in the alarm center, Map view, or in the notification center—based on the settings configured. The implication is different when an alarm rule is removed.

   Conversely, after you subscribe to or activate an alarm rule, the alarm events, which include historical untreated events that were not notified prior to changing the settings, will now be displayed in the alarm center, Map view, and in the notification center—based on the settings configured.

   After an administrator creates a new alarm rule, it is activated for all users: they will automatically subscribe to the alarm rule. Notifications and emails will be sent based on the alarm levels. By default, users will not receive notifications or emails for information or warning alarm levels. However, they will receive notifications if the event is critical. These settings can be changed by a user based on their preferences.

   After a new user is on-boarded by the administrator, they shall automatically subscribe to all alarm rules. Notification and email settings will be adopted based on the default settings, which can be changed later by a user.

5. After configuring the notification settings for the required alarm rules, click Save. The notification settings are saved.
NOTE:

To restore default settings, click Reset changes.

Filter alarm rules #

You can narrow search results by using the Alarm level and Alarm status filters.

Configure notification settings for multiple alarm rules #

You can configure settings for multiple alarm rules by using the bulk actions feature.

1. On the Alarms page, select the checkboxes next to the required alarm rules, and then click Bulk actions. The Bulk actions pane is displayed.
2. Select the required options in the Active, Alarm level, Notification, and Email sections, and then click Done. On the Alarms page, click Save. The notification settings are applied to the selected alarm rules.

Configure places notifications #

On the Places page, you can turn your geofence action-related alarms ON or OFF, select the severity level, and specify which notification type you would like to receive.

1. To configure notification settings for places, in the Places section, click Edit. The Places page is displayed.
   In this example, the first alarm rule (SDC petrol) is activated and set as Information, and you will not receive notifications and emails for events related to this geofence action-related alarm rule.
   
   
   
NOTE:

By default, the Last updated column is when the settings for the alarm rule are configured last. After a user changes the alarm rule settings based on their preferences for that rule, the date in the Last updated column is also updated.

2. For the required geofence action alarm rule, do the following settings based on your preferences:
   • From the Active column, use the toggle switch to activate or deactivate an alarm rule.
   • From the Alarm level column, select the required alarm level: whether an event triggered by the geofence action rule must be set as Information, Warning, or Critical.
   • To receive alarm notifications, turn on the toggle switch in the Notification column. To stop receiving notifications, turn it off.
   • To receive email notifications for an event triggered by the geofence action rule, turn on the toggle switch in the Email column. To stop receiving emails, turn it off.
     
   NOTE:

   After you unsubscribe (deactivate) a geofence alarm rule, the geofence events, which include historical events notified prior to changing the settings, will not be displayed (hidden) in the alarm center, Places tab in the Map view, or in the notification center—based on the settings configured. The implication is different when an alarm rule is removed.

   Conversely, after you subscribe or activate an alarm rule, the geofence events, which include historical untreated events that were not notified prior to changing the settings, will now be displayed in the alarm center, Places tab in the Map view, and in the notification center—based on the settings configured.

   After an administrator creates a new geofence rule, it is activated for all users: they will automatically subscribe to the rule. Notifications and emails will be sent based on the alarm levels. By default, they will not receive notifications or emails for information or warning alarm levels. However, they will receive notifications if the event is critical. These settings can be changed by a user based on their preferences.

   When a new user is on-boarded by the administrator, they shall automatically subscribe to all alarm rules. Notification and email settings will be adopted based on the default settings.

3. After configuring the notification settings for the required alarm rules, click Save. The notification settings are saved.
   
   For more information on how to filter alarm rules and configure notification settings for multiple alarm rules, see the previous section.

Configure message notifications #

You can manage message notifications for conversations you are a part of and specify whether notifications must be received in-app or through email.

1. To configure settings for message notifications, in the Messaging section, click Edit. The Messaging page is displayed.
   
2. To opt for in-app notifications, select the Notifications checkbox, to receive email notifications, select the Email checkbox, and then click Save. The notification settings are saved.

Configure Brake performance notifications #

You can manage message notifications for brake performance events and specify whether notifications must be received in-app or through email.

1. To configure settings for brake performance notifications, in the Brake performance section, click Edit. The Brake performance page is displayed.
   
2. To opt for in-app notifications, select the Notifications checkbox, to receive email notifications, select the Email checkbox, and then click Save. The notification settings are saved.

Configure Datahub portal notifications #

You can manage your Datahub subscription notifications and specify whether notifications must be received in-app or through email.

1. To configure settings for Datahub portal notifications, in the Datahub portal section, click Edit. The Datahub portal page is displayed.
   
2. To opt for in-app notifications, select the Notifications checkbox, to receive email notifications, select the Email checkbox, and then click Save. The notification settings are saved.