In the SCALAR Cargo app, drivers can log in using:
- Email address and password
- Driver code and PIN
The driver login access method can be configured by the administrator in Driver management. One or more login methods can be configured per driver.
Email address and password #
This is the default login method. The driver can enter his email address and password to sign in.
Driver code and PIN #
This provides an alternative login method for drivers. Instead of using email address and password, drivers can sign in using a unique driver code and a secure PIN.
Prerequisites #
Before using driver code login, make sure:
- The SCALAR Cargo app is installed on your device (see Installation).
- The Alternate Login feature is enabled for your organization.
- You received a valid driver code from your administrator.
- You received a temporary PIN from your administrator for first-time login.
First-time login and PIN setup #
After creating your driver account (see Add driver), your administrator will provide:
- Driver code: Your unique identifier for login
- Temporary PIN: A temporary PIN, used only for your first login
Step 1: Initial login with temporary PIN #
- Open the SCALAR Cargo app and tap Sign in with driver code.
- Enter your driver code.
- Next, enter the temporary PIN provided by your administrator.
- Tap Sign in.
Step 2: Reset PIN #
After you log in successfully for the first time using the temporary PIN, you’ll be prompted to set a new PIN automatically.
PIN requirements
- Min. 6 and max. 72 digits
- Only digits allowed (0-9)
- Consecutive or repetitive numbers are not allowed (e.g. 123456, 654321, 111111).
- Weak and obvious PINs are not allowed (e.g. 123123, 121212).
- PIN cannot be the same as your temporary PIN.
Step 3: Confirm new PIN #
- Enter a new PIN.
- Confirm your change by re-entering the same PIN.
- Tap Save. You will be logged out automatically.
- Sign in again with your driver code and your new PIN.
Sign-in after PIN setup #
Step 1: Open the Cargo app #
Launch the SCALAR Cargo app on your mobile device.
Step 2: Switch to driver code login #
- In the login screen, the option Sign in with email address is visible by default.
- Tap Sign in with driver code at the bottom to show the driver code and PIN fields.
Step 3: Enter your driver code #
In the “Driver code” field, enter the unique driver code (case-sensitive) you received from the administrator:
Step 4: Enter your PIN #
In the “PIN” field, enter your PIN (minimum 6 digits)
Step 5: Sign In #
Tap Sign in and wait for the app to authenticate your credentials. A loading indicator will appear while signing in.
Troubleshooting #
Error messages #
Error message |
Potential cause |
Solution |
|---|---|---|
|
Your new PIN does not meet the security standards. |
Verify the PIN requirements:
|
The driver code or PIN is not correct. |
Either your driver code or PIN were entered incorrectly. |
|
PIN not recognized. Attempt X of 3 |
You’ve entered an incorrect PIN. The system tracks failed attempts. After 3 failed attempts, your account will be temporarily locked. |
|
Invalid driver code |
The driver code you entered is not recognized in the system. |
|
Network error. Please try again. |
The app is unable to connect to the server to verify your credentials. |
|
Frequently Asked Questions #
Q: What if I forget my driver code?
A: Contact your dispatcher or fleet administrator. They can look up your driver code or provide you with a new one.
Q: What if I forget my PIN after changing it?
A: Your dispatcher or administrator can reset your PIN. They will provide you with a new temporary PIN, and you’ll need to go through the PIN change process again.
Q: Can I switch between email and driver code login?
A: Yes. You can switch between login methods anytime on the login screen using the toggle button.
Q: Is my PIN synchronized across devices?
A: Yes. Your driver code and PIN work on any device where you install the SCALAR Cargo app.
