Messaging

Drivers can communicate with dispatchers by using the Messaging module. You can send direct messages and add attachments for reference.

New message #

1. From the Messaging tab, click New chat. The Contacts pane is displayed. 
2. Select the desired contact from the list. The message window for the selected contact is displayed.
3. In the Type a message box, enter a message, and then click Send . The message is sent and a conversation history is created.
   Tap the attachment icon to send images or PDF files.

NOTE:

When receiving messages in a specific format, the message will be displayed as a link and clicking the message will result in specific action on the mobile device:

Format	Action
Phone number (e.g. +32 (0)800 54 208)	Dial phone number
Email address (e.g. john.driver@zf.com)	Send new email
website URL (e.g. zf-scalar.com)	Open URL in default browser
Map coordinates (e.g. 50.86902, 2.89422)	Open location in Google Maps

Manage messages #

In a message window, you can add favorites, mark a chat as unread and search for keywords using the menu button in the upper right corner .

Favorite messages #

Add to favorites #

You can mark important messages as favorites for ease of search.

1. In the message window, press and hold a message. The option Add to favorites is displayed at the bottom of the screen.
2. Click Add to favorites. The selected message is starred.
   

NOTE:

To view all messages marked as ‘Favorite’, in a message window, click  , and then click Favorite messages from the list. All the starred messages are displayed on the Favorite messages pane.

Remove from Favorites #

If a message is not important anymore, you can remove it from favorites.

1. In the message window, press and hold a starred message. The option Remove from favorites is displayed at the bottom of the screen.
2. Click Remove from favorites. The selected message is no longer starred.

Set as unread #

If you do not want to notify the sender that you have read the latest message, you can mark a conversation as unread.

In the message window, click  , and then click Set as unread from the list. The conversation is marked as unread.

NOTE:

A red dot is displayed on the messages marked as unread.

Search a message #

You can search for specific messages in a conversation by searching a keyword.

1. In the message window, click , and then click Search. The Search pane is displayed.
2. In the Search box, enter a keyword to initiate the search. The messages matching the search criteria are displayed.
   NOTE:Enter at least three characters to initiate a search operation.